General Terms & Conditions
General Terms and Conditions of Sale
Effective from March 4, 2025
Article 1. LEGAL IDENTIFICATION – CONTRACTING PARTIES
These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") are entered into
BETWEEN
The SAS CAMPING-CAR PARK, with its registered office located at 3, Rue du Docteur Ange Guépin – 44210 PORNIC, a joint-stock company with a capital of €105,665, registered with the St Nazaire Trade and Companies Register under the number 530 966 233, and represented by Mr. Olivier COUDRETTE, its Chief Executive Officer, duly authorized for the purposes hereof (hereinafter referred to as "CCP"); CCP acts on its own behalf and, under a mutual mandate, on behalf of the companies or local authorities operating stopover areas that accept the physical access card or the DIGITAL PASS as a payment method for amounts due for stays at the stopover areas.
AND
Any natural person, of legal age and capacity, who qualifies as a consumer (hereinafter referred to as the "Client") within the meaning defined by law and case law, who is registered on the Mobile Application and/or with Customer Service, and who, after carefully reviewing these General Terms and Conditions of Sale, decides to order the Services offered. In order to benefit from the Services provided by CCP, each Client must accept these General Terms and Conditions of Sale ("GTCS"). Any order and subscription to a service results in the full and unconditional acceptance of these General Terms and Conditions of Sale, including the General Terms and Conditions of the PACK'PRIVILÈGES.
These General Terms and Conditions of Sale are valid from the date of March 4, 2025, and apply to all transactions carried out with CCP. This edition cancels and replaces all previous versions.
Article 2. DEFINITIONS
The following terms (in singular or plural) have the following meanings:
"Areas" refers to all the areas within the CCP network, including:
“Stopover areas” dedicated year-round to motorhomes, vans, and self-sufficient campers (vehicles equipped with sanitary facilities),
“Camping de mon Village” and certain stopover areas for motorhomes, vans, and self-sufficient campers (vehicles with sanitary facilities) year-round and for non-self-sufficient vans, caravans, cars with tents, and foot or bike campers during the sanitary facilities' opening period,
“Service areas” dedicated to all vehicles requiring services (wastewater disposal, electricity, water, etc.),
“Vélo Park” dedicated year-round to foot and bike campers,
“Fluvia Park” dedicated year-round to boats.
"Partners" refers to local authorities and other private companies that mandate CCP to manage their areas.
"Sanitary facilities" refers to toilets, possibly equipped with showers. They are located directly within the area or nearby areas whose access is allowed to clients staying in the adjoining area.
"Opening Date" refers to the dates when each area is open. The majority of areas are open 365 days a year, but some are subject to temporary or annual closures. The opening dates for each area are listed on CCP's platforms.
"Services" refers to all services offered by CCP through its various platforms as defined below.
"Access Card, DIGITAL PASS" This card (physical or digital) allows CCP clients to access the areas and different services offered by CCP.
"Personal Account" Associated with the access card or the DIGITAL PASS, the personal account allows the client to pay for their stays in the areas or any other products or services offered by CCP.
"Membership" refers to the act of creating an account for which the client acquires a DIGITAL PASS – lifetime access under the conditions detailed below.
"PACK'PRIVILÈGES" refers to the annual subscription plan allowing a client to benefit from various services and advantages, such as booking, for example.
"Live check-in" refers to any stay made without a booking at an area. It consists, at a minimum, of entering and exiting the area, confirmed by barrier passage and detection by ground loop or by an authorized CCP operator. A Live check-in stay cannot exceed 3 days (some areas have a shorter limit, which is indicated on CCP's platforms for these areas). If applicable, the client must pay for a Booking.
"Recharge" refers to the operation where a client funds their personal account to pay for their stays without reservation or to purchase other products or services from CCP.
"Short Stay" refers to any stay made without a reservation at an area, lasting less than 5 hours. It consists, at a minimum, of entering and exiting the area, confirmed by barrier passage and detection by ground loop or by an authorized CCP operator. These stays are priced according to a specific rate (see Annexes).
"Booking" refers to any stay made with a reservation at an area. It can be booked up to 6 months in advance. The duration is a maximum of 21 days within a 30-day period (some areas have a different limit, which is specified on CCP's platforms for these areas). During the reservation period, the client can enter and exit the area and find a pitch upon return.
"Stay" refers to any type of stay, as defined above, whether with or without reservation.
"Road Map" refers to the physical document produced annually by CCP, showing the areas in the network.
"Service areas" refers to operations performed by the client while staying at an area to manage the needs of their vehicle (depending on the area: access to water, waste disposal, electricity, etc.). The price for these services can either be included in the area rate or charged separately.
"Terminal" refers to the equipment available at the entrance or exit of the areas. The badge reader allows the client to scan their card or enter their access code to be identified and record their entries and exits from the area.
"Website" refers to CCP's B2C website accessible at the following address in several languages (French, English, German, Spanish, and Portuguese): https://www.campingcarpark.com.
"Application" refers to CCP's mobile application, which can be downloaded for free from the Play Store or the App Store. It is available in several languages under the name CAMPING-CAR PARK.
"Terminal" refers to the equipment and associated software offered at the entrance to areas, allowing clients to access information about the network or the tourist destination.
"Supports" refers to all the tools used by CCP to market its services (products and services) to clients, such as the mobile application or customer service.
"Customer Advisor" refers to the operators of CCP's customer service, authorized to answer clients' questions and perform the necessary actions for the smooth conduct of their stay.
"Client" refers to any user of CCP's services, regardless of the platform used (Website, mobile application). The client is the account holder and is a natural person to whom CCP issues a DIGITAL PASS to access the areas in the network.
"Subscriber" refers to any client holding an active PACK'PRIVILÈGES.
"Sale" refers to the client's acceptance of the offer marketed by CCP.
"Order" refers to the act of subscribing by the client to one of the services via any of the platforms provided. The order is confirmed in writing by an order confirmation email.
"Pitch" refers to any parking spot located in a CCP area.
"S.I." refers to CCP's information system. It includes all the software and hardware components developed or assembled by CCP and its subcontractors to operate the management of the areas and market its services.
Except in cases of special circumstances, CAMPING-CAR PARK provides clients with an electrical supply. Each electrical outlet provides a specified amperage per client. This amperage is indicated in the area page, accessible via our website or mobile application. It is specified that, depending on the area's traffic or other technical constraints, the provided amperage may be reduced.
Article 3. SCOPE AND GENERAL TERMS
These General Terms and Conditions of Sale (GTCS) apply to all services marketed by CCP and purchased by the client, whether these services are sold through Customer Service or the mobile application. These GTCS constitute an essential element of the agreement to contract with CCP.
These GTCS govern all pre-contractual and contractual relations between CCP and the Client. They take precedence over any other document. No derogation from these GTCS will be allowed.
By accepting these GTCS, the Client agrees to comply with the internal regulations of the areas, an excerpt of which is found in the Annexes. The internal regulations of the areas are also accessible from the area page on the website and from the screens of the interactive terminals located at the areas.
As part of the subscription to the PACK'PRIVILÈGES, subscribing implies the Client's acceptance of these GTCS and the general terms and conditions of the PACK'PRIVILÈGES.
Article 4. PRICES
All orders, regardless of their origin, are payable in euros.
CCP and its partners reserve the right to change their prices at any time, but the service will be charged based on the price in effect at the time the order is confirmed and subject to availability.
The prices of our products are indicated in euros, including all taxes (VAT and other applicable taxes on the day of the order), unless otherwise stated, and excluding processing and shipping fees.
The tourist tax will be charged to the holder of the access card or DIGITAL PASS. The cardholder must report to the CAMPING-CAR PARK customer service the number of people staying in the motorhome if it differs from 1. By default, CAMPING-CAR PARK charges 1 tourist tax per night.
The prices of the areas are presented on the platforms and are subject to variations, particularly based on seasonality. When the areas are owned by local authorities, the prices are set by the municipal councils.
Most areas are also subject to the tourist tax. If applicable, the amount is indicated on the various platforms.
For orders to a country other than mainland France, you are the importer of the concerned services. Customs duties or other local taxes, import duties, or state taxes may be applicable. These duties and charges are not the responsibility of CAMPING-CAR PARK. They will be your responsibility and fall under your full responsibility, both in terms of declarations and payments to the competent authorities and agencies of your country. We recommend that you inquire about these aspects with your local authorities.
Article 5. PAYMENT TERMS
All stays are automatically paid by deducting the amount due from the available balance on the client's account. This balance can be recharged at any time using the payment methods mentioned below.
Through the “CAMPING-CAR PARK” mobile application
By phone at +33 1 83 64 69 21
By bank checks or ANCV checks (Head office address: 3 Rue du Docteur Ange Guépin, 44210 Pornic, France)
In cash at the head office, 3 Rue du Docteur Ange Guépin, 44210 Pornic, France
The contractual information is presented in French and will be confirmed no later than when your order is validated. CCP reserves the right to refuse payment and not confirm an order for any reason, especially in case of issues with the order received.
Article 6. CAPACITY AND RESPONSIBILITY FOR ORDERING ON CCP PLATFORMS
To use the platforms, the Client must be at least 18 years old, legally capable of contracting, and using these platforms in accordance with these GTCS.
The Client is personally responsible for the use of the platforms, both on their own behalf and on behalf of third parties, including minors. They guarantee the truthfulness and accuracy of the information provided.
Any fraudulent use of the platforms or use that contravenes these GTCS may result in CCP refusing access to the service offered on said platforms at any time, even if the service has been confirmed.
Article 7. DESCRIPTION OF THE SERVICES OFFERED
7.1. Ordering Process
Subscribing to the Services is done on the Platforms after creating a customer account. Once the account is created, the Client can perform various operations described below:
Purchase of the DIGITAL PASS
The DIGITAL PASS is a virtual product. To obtain it, various identification details must be provided (name, surname, email address, mobile phone number). The cost of the DIGITAL PASS is €5 and is valid for life.Recharge the personal account
The personal account can be recharged at any time via the mobile application or by phone with the Customer Service. To do this, the Client must specify the amount to be recharged to the account (minimum €10 | maximum €350) and proceed with payment.
For a "Live check-in Stay," the Client must ensure that there are sufficient funds in their personal account to cover the total cost of the Stay from the first day.Activate or renew a PACK'PRIVILÈGES subscription
The PACK'PRIVILÈGES is a virtual product and is available as soon as the purchase or renewal order is confirmed.
The PACK'PRIVILÈGES can be purchased through the mobile application or with the help of a CCP Customer Service representative. To do so, the Client must log into their account and go to the relevant page; one or more years of subscription can be purchased at any time.
Once the billing address is entered, the Client proceeds with payment. After validation, an order confirmation is sent to the Client. The PACK'PRIVILÈGES is then immediately usable to enjoy its benefits, including booking. The PACK'PRIVILÈGES is automatically renewed unless the Client requests otherwise (at least one month before the subscription anniversary date).
The full TERMS AND CONDITIONS of the PACK'PRIVILÈGES are available here.Perform a Live check-in stay
Once in possession of a personal account, the Client can enter the network’s Areas (depending on the vehicle and the period as indicated in Article 2).
Live check-in stays are charged in 24-hour time slots. These stays are reserved for Clients traveling with a vehicle that must pass through the barrier, as defined in Article 2.
To enter the Area, the Client presents their access card to the barrier reader or activates their access code from the mobile app and then enters the code on the keypad. The date and time of the barrier passage are recorded as an entry movement by the CCP information system. The Client can then park and/or proceed with vehicle services.
Upon exiting the Area, the Client presents their access card again or enters their personal access code. The date and time of the barrier passage are recorded as an exit movement by the CCP information system. The amount corresponding to the stay must be available in the Client's balance to open the barrier and allow the vehicle to exit.
The Client can enter and exit the Area as needed, provided that a pitch is available for them upon their return (including booked pitches). After exiting, the Client has a maximum of 24 hours to re-enter the Area and resume their stay (and billing). After each exit, the Client must clear their pitch of any personal belongings. Any attempt to block a pitch by leaving personal belongings or secondary vehicles (trailers, personal items, caravans, etc.) is subject to penalties and legal action. This constitutes a case of illegal occupation (non-payment, non-membership, incorrect name, etc.) – Article 322-15-1 of the Penal Code.Book a Stay
Subject to availability at the time of booking, a stay can be booked up to 6 months in advance (except in exceptional cases). A booking grants the Client the right to enter and exit the Area without worrying about availability for the entire duration of their booking but only during the booking period.
To book, the Client must go to the mobile application or contact Customer Service.
Payment for the reservation is due on the day the order is placed. The Client pays CCP by providing their credit card number on one of the Platforms through a secure payment system, Payline. Accepted cards include CB, Visa, and Mastercard.
If the payment is irregular, incomplete, or non-existent for any reason, the service sale will be refused, and the order will be canceled.
Once the Area and dates are defined, the Client confirms the billing address and proceeds with the payment for the corresponding amount. Once validated, an order confirmation is sent to the Client. They must then present themselves at the entrance barrier of the Area on the day and within the time frame of the reservation and present their access card or enter their access code. The barrier will open.
Any delay before or after the reserved hours (as defined above) will be treated as a Live check-in stay and charged according to the actual entry and exit times. In any case, the Client must use their card or access code to enter or exit the Area.
Order a Road Map
The Road Map is provided to Clients free of charge at the CCP headquarters, at the Tourist Offices of local authorities where there is a CCP Area, and at certain leisure vehicle dealers, subject to stock availability (list of addresses available on CCP's Website). It can also be ordered via the website: https://www.campingcarpark.shop/
7.2. Available Platforms for Ordering
The Client may place an order for a CCP Service after accepting these Terms and Conditions:
Directly on the CCP mobile application.
By phone at +33 1.83.64.69.21 from 8:00 AM to 11:00 PM, 7 days a week, and from 7:00 AM to midnight in July and August.
It is the Client's responsibility to ensure that the details provided during account creation are correct and will allow them to receive information related to the Services ordered, including:
The postal address (to issue accounting receipts).
The email address (to receive all confirmation elements for the Services purchased or to be notified in case of issues during a stay in an Area – CCP may activate a Risk Prevention Plan (e.g., Fire, Flood) at the request of the local authority).
The mobile phone number (to be notified in case of issues during a stay in an Area – CCP may activate a Risk Prevention Plan (e.g., Fire, Flood) at the request of the local authority).
These details must be kept up to date by the Client using one of the CCP platforms.
The use of a false identity is considered fraud under the law:
Article 313-1 of the Penal Code: "Fraud consists of either using a false name or false qualities, abusing a true quality, or using fraudulent maneuvers to deceive a natural or legal person and induce them, to their detriment or the detriment of a third party, to hand over funds, valuables, or any goods, to provide a service, or to consent to an act creating an obligation or discharge. Fraud is punishable by five years of imprisonment and a fine of 375,000 euros."
In the event that the Client does not receive the information from CCP, it is their responsibility to check whether the personal data (email & phone) entered in their account is up to date, update it if necessary, and contact CCP Customer Service by phone or via the contact form to report the issue.
CCP reserves the right, without prior notice to the Client, to modify the technical features enabling consultation and ordering from the different Platforms.
7.3. Rules for Using the Access Card or the DIGITAL PASS
Unless otherwise specified by CCP, the subscription to the account and the issuance of the DIGITAL PASS are subject to the payment of the Service.
By validating the creation of their account and the purchase of the access card or the DIGITAL PASS, the Client agrees to these Terms and Conditions and the fee schedules provided in the Annexes.
CCP reserves the right to refuse the membership request for a legitimate reason, such as the account termination of a previous account due to fraud or non-payment.
7.3.1. Validity of the Access Card or DIGITAL PASS
The access card or DIGITAL PASS is valid for life.
7.3.2. Price of the Access Card or DIGITAL PASS
The price of the access card and DIGITAL PASS is indicated on the various supports in euros, including all taxes (VAT and other applicable taxes on the day of the order).
All orders, regardless of their origin, are payable in euros.
CCP reserves the right to change its prices at any time. The product will be billed at the rate in effect at the time the order is validated and subject to availability.
7.3.3. Rules in Effect
The holder of the access card or DIGITAL PASS must comply with the police and operational regulations in effect on the Areas. The Client is solely responsible for the use of the access card and the access code provided and agrees to follow all the usage instructions provided, including respecting the CAMPING-CAR PARK member’s charter (see Annexes under "Member’s Charter").
Failure to comply with the usage instructions for the access card or DIGITAL PASS may result in degraded service and billing anomalies.
The effective presence of a valid and active card allows the Client to claim their status as a Client and the benefits attached to it. Under these conditions, the transaction prevails, excluding any other method of payment, even partial. If the Client wishes to pay outside the account framework, they must not use the access card. It is tied to their Client account and can be used by the Client in different vehicles.
The Client associated with the CAMPING-CAR PARK account is responsible for all usage and consumption linked to its use.
7.3.4. Right of Withdrawal for the Access Card or DIGITAL PASS
For the purchase of the access card or DIGITAL PASS, the right of withdrawal applies under the usual conditions of Article L.221-18 of the Consumer Code. The Client has a 14-day withdrawal period starting from the date of purchase of the access rights to the network to exercise their right of withdrawal without needing to justify reasons or incur any costs other than those provided for in Articles L.221-23 to L.221-25.
The right of withdrawal for access rights to the network and its options only applies if the card or access code has not been used. Indeed, once the access card or DIGITAL PASS has been used to access an Area, it is considered that the service has been fully used (access to the Area with or without a Stay).
Refunds will be made to the Client’s account or credit card.
For any withdrawal, the Client must complete and return the following form:
7.3.5. Replacement of the Access Card
The account linked to the access card remains the property of CCP, which can take the initiative to withdraw and/or replace it in case of account termination by CCP, fraud, card alteration, counterfeiting, or incompatibility with system upgrades on the Areas.
In case of technical failure of the card, or to prevent issues due to normal wear, CCP will replace it free of charge with a digital version as soon as possible. If, after verification, the failure is the Client’s fault, CCP will charge the Client for the cost of the damaged access card to activate a digital version.
Lending, renting, and/or selling the access card or DIGITAL PASS by the Client is prohibited and will result in immediate termination of the account.
7.3.6. Opposition to the Use of the Access Card or DIGITAL PASS
The Client can only block the use of the access card or DIGITAL PASS in case of theft or loss.
Oppositions must be immediately declared to CCP’s Customer Service, clearly mentioning the card number.
The invalidation of the access card or DIGITAL PASS is carried out upon receipt of the opposition declaration. CCP cannot be held responsible for the consequences of an opposition not made by the Client or their authorized representative.
At the Client's request, a new DIGITAL PASS with a different number will be activated as soon as possible.
Unless the malfunction is attributable to CCP, the activation of a new DIGITAL PASS will be charged to the Client, especially in cases of loss or theft (see Annexes under "DIGITAL PASS" > "Loss").
7.4. Rules for the Operation of the PACKʼPRIVILÈGES
Please refer to the terms and conditions of the PACKʼPRIVILÈGES.
7.5. Rules for Stays (Live check-in or Booking)
7.5.1. Access to the Areas
Whether as part of a booking or a Live check-in, to access the Areas, the Client just needs to present their access card or enter their access code (once activated via the mobile app).
In the event of a technical issue on the Area, it may be necessary to enter a different type of code on the entrance terminal. This code is provided by the SRC (Customer Service), by phone.
The Client must therefore contact the SRC if their access card or access code is not working, so they can open the gate and record the movement. Once in the Area, the Client does not need to display any document on the vehicle to prove their Stay.
Vehicles towing a trailer or caravan are invited to contact our Customer Service by phone before arrival to verify if parking is feasible and to ensure appropriate accommodation.
7.5.2. Validity Duration of Bookings
A Stay ordered by the Client corresponds to a reservation for a start date/time and an end date/time of the service. The service includes as many entries and exits from the Area as the Client wishes.
For bookings, the Client benefits from a grace period corresponding to an authorized extension of 5 minutes after the planned departure time in the reservation, without additional charges. After the reserved time slot has passed, the pitch originally booked for the Client will be made available to other Clients, and its availability is no longer guaranteed.
In the event of an early arrival or an extended stay (early arrival or late departure outside of the grace period), the Client must pay an additional fee on-site corresponding to the length of the stay compared to the originally booked duration:
A new 24-hour period or short stay based on the actual time of arrival or departure.
The excess time will be calculated in accordance with the Area’s pricing conditions.
In case of an early departure, no refund will be issued.
7.5.3. Rules for Booking a Reservation
The prices for a reservation are based on 24-hour periods. The Client is free to select their arrival date and time on the Area.
To make a reservation, the Client must have an active PACK’PRIVILÈGES at the time of the booking.
No stay longer than 21 days is allowed within a 30-day period. A holder of an access card or DIGITAL PASS must wait a period of 30 days before returning to the same Area.
7.5.4. Modification of a Booking
To modify a reservation, the Client must contact Customer Service during opening hours.
All fees resulting from a reservation modification will be owed to CCP. Any modification must be confirmed to CCP by mail or email. For any modification of a reservation, fees will be charged according to the rate indicated in the annex in force at the point “Modification of Stay.”
However, CCP cannot guarantee the availability of a pitch in the Area. Therefore, if a modification is not possible, the Client must accept the original reservation or will be subject to the cancellation conditions as per Article 7.5.5 if they wish to cancel their reservation.
7.5.5. Cancellation of a Booking
To cancel a reservation, the Client must send a message to CCP by mail or email within the specified deadlines. The cancellation date is the date the email is sent or the postmark date, depending on the mode of dispatch.
All fees resulting from a booking cancellation will be owed to CCP. For any cancellation, fees will be deducted according to the rate indicated in the annex in force at the point “Cancellation of Stay.” In the event of an imperative reason, a supporting document must be attached to the cancellation request.
7.5.6. No-show Reservation
In the event that the client does not show up on the scheduled day of their reservation, the total amount of the reservation remains due to CCP.
Article 8. BILLING AND PAYMENT
8.1. Billing Elements
The amounts owed for the sale of a Service to the Client are invoiced at the time of the Service purchase.
For the access card or the DIGITAL PASS and the PACK’PRIVILÈGES, the invoice is issued immediately upon purchase by the Client, regardless of the Support. The invoice is available upon request from the SRC. Payment details can be viewed on the mobile application.
For Live check-in stays and Bookings, the invoice is issued and available via the customer service upon the final closure of the stay, either 24 hours after the last exit from the stopover area or the end of the reservation.
For stays, the transaction registration upon entry and exit from the stopover area serves as proof of passage.
Any issued invoice is based on the information provided by the Client at the time of the order. This information cannot be modified once the invoice has been issued.
8.2. Billing for Connected Services
8.2.1. Definition of Connected Services
Within the framework of these general terms and conditions of sale, "Connected Services" refers to:
The supply of water
Electricity supply
Any other utility service or convenience
These services are activated and controlled through an electronic reading system linked to the access card or code of the CCP network. The exact nature and extent of the Connected Services may vary depending on the specificities of the stopover area and the options chosen by the client. The activation and use of these services are subject to the terms and conditions detailed in the following sections of this document.
8.2.2. Billing for Connected Services
Billing for Connected Services is done per calendar day, between 00:00 and 23:59, according to the rates in effect.
8.2.3. Automatic Credit Generation for Use of Connected Services - Eligibility Conditions
A credit will be automatically generated and applied to the customer account under the following circumstances:
Type of stay:
Live check-in
Booking
Period of use:
Use of Connected Services during the same calendar day as entry to the associated stopover area.
The day is defined as the period from 00:00 to 23:59.
8.2.4. Attribution Process
The management system will automatically:
Verify eligibility based on the above criteria
Generate the corresponding credit
Apply this credit to the associated customer account
8.2.5. Details
This measure applies regardless of the type of stay chosen (live check-in or booking).
The credit is only generated for the use of Connected Services that coincides with the day of arrival at the stopover area.
This compensatory measure applies exclusively to Live check-in stays directly linked to the use of Connected Services. The management IT system will automatically verify eligibility criteria and, if applicable, issue the corresponding credit.
8.3. Invoice Payment
Invoices are payable in euros.
8.4. Handling of Unpaid Invoices – Effects
In case of payment by credit card and if the initial payment is declined, a second payment attempt for the same amount may be made. If the invoice is not paid in full, a formal notice to pay will be sent by CCP to the client. Special conditions may require that this formal notice be preceded by a second presentation of the invoice by simple letter. The formal notice specifies the unpaid amount.
Unless special conditions apply, late payment penalties – defined according to the provisions of article L.441-6 of the Commercial Code – will be applied to the outstanding amounts. Any performed / used services that have not yet been invoiced become immediately due.
Special conditions may allow CCP to accompany this formal notice and, if applicable, the second presentation of the invoice, with suspension measures by placing the access card or the DIGITAL PASS in opposition until payment is received. If payment is not received within the period specified by the formal notice, the account is automatically terminated unless CCP grants an additional delay for the client to settle the payment, during which time the access card or DIGITAL PASS may remain blocked until payment is received. The client is informed that a reactivation period may be required for the access card or DIGITAL PASS if payment is made after a period of opposition. In case of judicial recovery, the client will also be required to pay CCP for the costs of forced execution. The client acknowledges that CCP benefits from a subrogation granted by its Partners for the amicable and judicial recovery of debts from the present account.
In case of non-payment of invoices in full, the formal notice will be preceded by a reminder letter or email and the opposition of the access card or DIGITAL PASS.
In the event of the account termination for non-payment, it will not be possible to subscribe to a new account for a period of 6 months following the regularization of the account. During the 6 months following this period, the subscription of a new account will be subject to the payment of a guarantee (see article IV.2).
The late payment penalty rate is set at 18% per year.
8.5. Late Payment
Any late payment will incur, without prior notice, and automatically, late payment interest at the legal rate applicable.
Article 9: ACCEPTANCE OF THE GTCS, CONTRACTUAL CHANGES, AND SERVICE RATES:
9.1. Acceptance
The Client confirms that they have read and accepted these General Terms and Conditions of Sale at the time of placing the order.
9.2. Contractual Changes and Rates
CCP reserves the right to modify these General Terms and Conditions of Sale at any time and without prior notice. In the event of a modification, the applicable General Terms and Conditions of Sale are those in effect at the time of the order.
All components of the tariff schedule are subject to revision, particularly in relation to changes in stay rates, and therefore will not require an amendment. Modifications regarding stay rates will apply as soon as they come into effect.
9.3. Processing Fees
Certain operations carried out by the Customer Service justify the application of Processing Fees (see the Annexes), including account closure.
9.4. Penalties
Each Client is required to comply with all the provisions of this Agreement, particularly the rules outlined in the CAMPING-CAR PARK member charter (see the Annexes under "Member Charter"). In order to maintain service levels and enforce these usage rules by Clients, CCP reserves the right to apply penalties in the following situations:
Invalid entry data: The entry movement onto the Area was not recorded or does not match the data collected by CCP's equipment.
Invalid exit data: The exit movement was not recorded or does not match the data collected by CCP's equipment.
Failure to respect parking rules: Clients must park properly in their designated pitch and ensure they do not encroach on a neighboring pitch. If a sign indicates that a pitch is privatized, the Client must not park there. If any of these rules are violated, the Client will be charged a "Non-compliance with parking rules" fee as specified in the Annexes of these Terms and Conditions of Sale.
Exceeding the time slot: Any departure after the authorized departure time or early arrival for a reservation will create a new itinerant stay, for which the Client must pay.
Failure to respect access rules: In case of malfunction of the access card, DIGITAL PASS, or entrance equipment (open barrier, no electricity, faulty badge reader, etc.), the Client must inform Customer Service as soon as possible. Customer Service will manually record their entry or exit from the area. Upon departure, after Customer Service has recorded the entry, the Client will be billed based on the information provided and their actual exit time at the exit terminal. If the Client did not inform Customer Service of their entry into the area, the barrier will remain closed when reading the access card or entering the access code at the time of departure. The Client must then contact Customer Service to regularize their situation. In case of failure to comply with any of these rules, the Client will be charged a "Non-compliance with access rules" fee as specified in the Annexes of these Terms and Conditions of Sale.
Unpaid invoice: See section 8.3 of these Terms and Conditions of Sale.
Fraud / False declaration: Any Client parking or allowing a third party to park without authorization, or parking two or more vehicles, will be subject to a penalty, which will include regularizing the fraudulent parking charges as well as a penalty fee as specified in the Annexes of these Terms and Conditions of Sale. The involved account(s) will also be immediately terminated by default.
Article 10. AMICABLE CLAIM
Any amicable claim regarding the elements of an invoice is accepted within 90 days from its issue date and must be submitted exclusively to CCP by mail or email addressed to the head office, with contact details provided on the invoice header, and must include the access card or DIGITAL PASS number. A claim does not exempt the Client from paying the contested invoice. In the event of a claim, CCP will conduct an investigation.
Any possible corrections following the investigation will be addressed at a later date. CCP will provide proof of the transaction(s) through records made by its IT system.
We inform you of the possibility of resorting to conventional mediation or any other alternative dispute resolution method in case of a dispute concerning these general conditions, as provided under Title I of Book VI of the Consumer Code.
After contacting the CCP Customer Service to try to resolve the dispute amicably and in case of a negative response or no response within sixty (60) days from the request, you may contact the Tourism and Travel Mediator. The mediator’s contact details are as follows:
Tourism and Travel Mediation Association (MTV)
17 Avenue Carnot
75017 PARIS
You may contact the Mediator within twelve (12) months after the first claim.
Article 11. ACCOUNT TERMINATION – EFFECTS
11.1. By the Client
The Client will inform CCP of their intention to terminate the present account by mail or email addressed to the Customer Service of CCP. Account termination will take effect after the full payment of all amounts owed.
11.2. By CCP
CCP may terminate the CAMPING-CAR PARK account automatically in the event of non-performance of any obligation by the client (particularly in cases of fraud or partial or total non-payment of amounts owed). In the event of non-performance of any obligation by the Client, the account termination will take effect immediately without notice, and CCP will inform the Client by email specifying the effective date of termination.
11.3. Unpaid Amounts
In the event of termination, CCP will invoice the amounts owed under the present account.
Article 12. DISPUTE RESOLUTION
The client may choose to file a claim, in addition to one of the territorially competent courts under the Code of Civil Procedure, the court of the place where they were residing at the time of the conclusion of the contract or the occurrence of the harmful event. French law will be the only applicable law to this account.
Article 13 — INSURANCES
CCP has taken out professional liability insurance with a financially solvent company to cover damages arising from the execution of the contract by its staff or collaborators.
Article 14 — DATA PRIVACY
The subscriber is informed of the existence of a Personal Data Protection Charter, available here.
CAMPING-CAR PARK commits to not disclosing its clients' contact details to other companies for marketing purposes. Furthermore, in accordance with Articles L223-1 and L223-2 of the Consumer Code, we inform you that "when a professional is required to collect telephone data from a consumer, they must inform the consumer of their right to register on the list to oppose telemarketing." Thus, "a consumer who does not wish to receive telemarketing calls can freely register on the opposition list to telemarketing" (Bloctel.gouv.fr).
Article 15 — INTELLECTUAL PROPERTY
15.1 General Information
CCP and its Partners hold all intellectual property rights related to the Supports, which belong to them or on which they hold the related usage rights.
Access to the Supports does not confer any rights to the Client regarding the intellectual property rights associated with the Supports or any part of its elements, which remain the exclusive property of CCP or its Partners.
The elements accessible on the supports, including texts, photographs, images, icons, sounds, videos, software, databases, and data, are also protected by intellectual property, industrial property rights, and other proprietary rights held by CCP or its Partners.
Unless explicitly stated otherwise in this document, the Client cannot, under any circumstances, reproduce, display, modify, transmit, publish, adapt, in any medium or by any means, or exploit in any way, all or part of the Supports without the prior written authorization of CCP.
Any exploitation not previously authorized by CCP and not in line with the description of the Services offered by CCP within these Terms and Conditions, for any purpose, of all or part of the Supports, may result in appropriate legal action, including action for infringement or any other legal action before the competent courts.
The insertion or creation of hyperlinks to any part of the Supports is prohibited without the prior written authorization of CCP.
15.2 Software
For any software not accompanied by a license, you are granted a temporary, private, personal, non-transferable, and non-exclusive usage right to this software solely to access the services that require the use of this software. By installing or using the software, the Client agrees to comply with this condition.
Article 16 — LIABILITY, WARRANTIES, AND OBLIGATIONS
16.1 General Information
CCP, acting as a service provider, is only bound by an obligation of means under these Terms and Conditions.
CCP's liability toward the Client can only be engaged in the event of a proven contractual breach committed during or in connection with the execution of the Services.
CCP shall not be liable for indirect damages suffered by the Client.
16.2 Limits
CCP's liability shall in no case be engaged due to the actions of third parties (Partners, other Clients, etc.).
In particular, CCP is excluded from liability in the following cases:
The communication of incorrect information by a Client regarding any Personal Data necessary for the provision of the Services;
The dangerous, illegal, or fraudulent behavior of a Client.
CCP does not act as a lessor, broker, agent, or property insurer. CCP only acts as a service provider offering a system for its Clients to park within the designated areas of its network.
Therefore, CCP will in no case be responsible, under any title or for any cause, for bodily injury, property damage, or immaterial damage, such as accidents, thefts, or damage, even partial, that may occur within the Area, especially during parking or movement within the Area, or during the arrival or departure of a Client.
CCP does not commit to any performance guarantees nor any obligation of improvement regarding the operation of its system. CCP reserves the right to temporarily suspend access to its Services for technical reasons, maintenance, hardware or software upgrades, emergency repairs, or due to circumstances beyond its control (telecommunication link failures, power outages, etc.), without these operations giving rise to any compensation rights for the Client.
16.3. General Obligations of the Client
In addition to what is stipulated elsewhere, the Client agrees in good faith:
To provide accurate Personal Data and other necessary information for the validation of their Order;
Not to transfer, assign, or allow any third party to use their personal account for any reason, in any form, or for any cause;
To provide in good faith all necessary information for the proper execution of the Services;
To strictly follow the instructions given by CCP and comply with all the stipulations of these Terms and Conditions;
To pay for the Services;
To respect public order and good morals;
To respect the Member Charter as outlined in the Appendices of these Terms and Conditions.
16.4. Warranties
CCP does not in any way guarantee that the system meets all of the Client’s requirements, nor that it will always be available without interruption or errors.
Similarly, CCP does not guarantee the proper functioning of the system in the event of fault attributable to the Client, a third party, or any other external factor unrelated to CCP.
Due to the nature of the Services offered by CCP, the Client does not benefit from a warranty against hidden defects or the legal warranty of conformity.
16.5. Responsibility for Use / Information on the Supports
CCP cannot guarantee that the information, products, services, or software provided on the Supports will be free from anomalies, errors, or bugs, nor that they can be corrected, or that the Supports will operate without interruptions or breakdowns. CCP also cannot guarantee that the Supports are compatible with hardware or configurations other than those expressly validated by CCP.
CCP is in no way responsible for malfunctions attributable to third-party software, whether or not incorporated into its system or provided with its Supports.
Under no circumstances will CCP be responsible for indirect and/or immaterial damages, whether foreseeable or unforeseeable (including loss of profits or opportunities...), arising from the provision and/or use of the Services offered on the Supports.
Finally, CCP cannot control all the Supports to which it links through hyperlinks, which are provided solely to facilitate the Client's search. CCP is in no way responsible for their content.
The Client acknowledges the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and the security risks related to communications.
CCP will not accept any claims or requests for reimbursement related to non-performance or poor execution of the Service provided to the Client and attributable either to the Client, to a third party not involved in the Service, or to a case of force majeure.
A force majeure event is an event beyond the control of CCP, which could not reasonably have been foreseen at the time of the contract’s conclusion, and whose effects cannot be avoided by appropriate measures.
Unless otherwise provided by law, CCP's liability cannot be engaged due to the fault of a Partner.
16.6. Photos and Illustrations
The photos and illustrations on the Supports are for illustrative purposes only. They are not contractual. The incorrect use of a photo for corresponding information cannot, under any circumstances, give rise to a claim.
Article 17. FORCE MAJEURE
CCP will not be held responsible for non-performance or delays in the performance of any obligation under these General Terms and Conditions if such non-performance or delay is caused by the occurrence of a force majeure event as defined in Article 1218 of the Civil Code.
In the event of a force majeure occurrence, the obligations under these General Terms and Conditions are suspended. If the force majeure event lasts for more than one (1) month, these General Terms and Conditions may be terminated automatically under the conditions set out in Articles 1351 and 1351-1 of the Civil Code.
Article 18. APPLICABLE LAW
The General Terms and Conditions are governed by French law. Any dispute relating to their interpretation and/or execution will be submitted to the competent French courts.
Consult the previous version of the Terms of Use and General Sales Conditions.