FAQ

1. CAMPING-CAR PARK

You should chose the CAMPING-CAR PARK area network because you can:
–        Travel through our areas 24h/24 with your personal PASS’ETAPES card, accepted in our entire network in France and Europe. And this card has no time limitations!
–        Services are included in the price: the service terminal (drinking water to fill your motor home tank, European outlets to reload its batteries, draining platform for waste water). Wi-Fi, access to Internet for free via a password protected Wi-Fi network (find them in the areas list or via your email address). Selective sorting: the selective waste sorting can be organized differently, the rules are posted on every parking area and they depend on each commune. On every area you’ll find stabilized places of 35m² at least.
–        Safety: some of the surfaces are equipped with video surveillance, you can join the CAMPING-CAR PARK customer service every day from 7h to midnight (according to the season) on the 01 83 64 69 21 for any question, assistance etc.
–        Respect for the environment: you can drain your tanks in the designated areas, always recycle and sort your waste!
Proximity: the surfaces are always close to a downtown and/or activities areas (lake, ski resort, beach, etc.
Have your role in our network: improve the quality of the areas by giving your opinion. Take part in the maintenance and development of new areas. Share good deals with other camper van drivers.

With your PASS’ÉTAPES cards, you’ll have access to all network in France and Europe: 5 H = 5€, 24h = from 7.30€ to 15€ according to the season and destination’, services included. (No time constraints for your arrival or departure).

Services included in the price:

–   Service Terminal (drinking water to fill your camper van tank, European outlets to reload batteries, draining platform for waste water).

– Wi-Fi, access to free Internet via a password protected Wi-Fi network (find them in the areas list).
– Selective sorting: the selective waste sorting can be organized differently, the rules are posted on every parking area and they depend on each commune

When you arrive on the area, you should only pass it in front of the keyboard of the green terminal, the barrier opens, you enter and you settle in freely. You may use the services and leave again whenever you want. You can do it by badging you card again in front of the keyboard of the green terminal by the exit. The credit will be counted according to the time spent on the areal (until 5h = 5€ from 7.30€ to 15€ for 24h), you remain as long as you wish. Think of reloading your card on the payment terminal before leaving. By doing this, you’ll  have a peaceful stay and you’ll be able to quickly access the area.
HOW TO GET THIS CARD?
On the payment terminals at the entrance of the areas, on our website 
www.campingcarpark.com  or by telephone oh the +33.01.83.64.69.21 every day from 7a.m. to midnight (according to the season).

With the PASS’ÉTAPES you can go in and out of the areas freely.

Download the areas list; get a leaflet on one of our areas; or consult the map in our website.

You may find as well all GPS coordinates of each area on the CAMPING-CAR PARK app.

Credit card (by Internet, on the payment terminals, by telephone from 7a.m. to midnight)
Bank checks or holiday vouchers (by post to the CAMPING-CAR PARK’s head office).

Our site uses the Sytempay system for a secured payment on Internet. For more information, you can visit this site: https://systempay.cyberpluspaiement.com/html/. For security reasons, the 3 figures of the safety code will never be required from you.

2. THE PASS'ÉTAPES CARD

  • It gives you the benefit of many advantages: Access to our network 24 hours a day all year long
  • Access on the area for 5€ * for 5 hours or from 7.30€ to 15€ for 24h, services included
  • Access and exit our areas whenever you want
  • Possibility of booking on our areas (PASS’ETAPES Gold)
  • Unlimited validity

    2 options :
    RECHARGEABLE: you recharge your account and you can use it whenever you want. HOW CAN I RECHARGE MY CARD? Either on your personal account, or on the payment terminal at the entrance of our areas, or by calling us on the 01 83 64 69 21 from 7a.m. to midnight (according to the season), 365 days a year.
    LIBERTE: You will be charged at the end of the month. An invoice with the detail of your expanses. (Similar to a road tolling system).

3 ways: 

  • By Internet www.campingcarpark.com by creating an account and by selecting the PASS’ETAPE’s option.
  • On the payment terminal at the area’s entrance, with your credit card.
  • By calling us on the 01 83 64 69 21 from 7a.m. at midnight (according to the season), safe payment by telephone.

Once you have recharged your card, you’ll be able to access the area 24h/24.  You should just badge it in front of the keyboard of the green terminal at the area’s entrance. Your expanses are calculated according to the time spent on the area. If the barrier does not open at the exit, you must recharge your card.

By Internet on www.campingcarpark.com by accessing your account. On the payment terminal by the entrance of the area.

You can check your PASS’ÉTAPES card’s balance on your personal account, or on the payment terminal by the site’s entrance.

It is unlimited, once you get it, it belongs to you indefinitely. No need to renew it every year (unless you wish the GOLD-booking option, 20€ a year). 

No problem! You can get it directly at the area’s entrance.

There is no such a thing. With your PASS’ÉTAPES card: You may access and leave whenever you wish. Your stay start being counted since your arrival.

Call or send us an email, we will deactivate your card (to protect your credit), and you will receive a new one. Management fees of 10€ will be charged. Remember to keep it safely with you or in your camper van.

3. I DON'T HAVE A PASS'ÉTAPES CARD.

By Internet www.campingcarpark.com by creating an account, you leave us your coordinates and you pay by Internet and we will send it to you as fast as possible. On the payment terminal by the entrance of the area with your credit card, or by calling us on the 01 83 64 69 21 from 7a.m. to midnight (payment by telephone is secured).

4. BOOKING

Yes, you can do it by acquiring the PASS’ETAPES GOLD. You can book on most of our areas for events like festivals, marathons… or when you organize your holidays in the mountain for example etc. 

Non, sauf si vous avez enregistré une réservation.

Of course, if there are places available on the area.

Even if the site is  considered full, your place is reserved because you’ve booked before.

5. MY CAMPING-CAR PARK ACCOUNT

To access your account on our website, login with your username and password (which you received by email or sms).

First of all, check if you’ve activated your account by clicking on the activation link received by email. If you still can’t access your account, contact us on the 01.83.64.69.21 from 7a.m. to midnight (according to the season).

If you don’t remember your password, please click on “Forgot Password”, located below. A new page will open, inviting you to write your e-mail address: fill in the e-mail corresponding to your account in order to receive a message containing your new password. Back to the website, after you’ve connected with this new password, you will be able to personalize it in “My account”.

You can access and download your receipts for the last 12 months from your CAMPING-CAR PARK account by clicking on « my receipts ». 

6. OTHER QUESTIONS

You will find all Wi-Fi codes on the areas list that you can get on our website. You can as well contact us on the 01.83.64.69.21 to get this information. They are also listed on the app CAMPING-CAR PARK available for Apple or Android.

The availabilities are posted in real time directly on the map of our homepage. You click on the icon of the area chosen and the number of places available at the time appears.

The availabilities are posted in real time directly on the map of our homepage. You click on the icon of the area chosen and the number of places available at the time appears.

With your PASS’ÉTAPES card, you have access to all services on the area, minimum price = 5€ for 5 hours

After your stay on a site, a satisfaction survey is sent to you by email. Your experience and opinions are important. You can give us your opinion directly on the area webpage. It is thanks to your opinion that our sites will continue to evolve to better meet your expectations.

You’ve discovered a local craftsman who manufactures an excellent honey, a good deal at the friendly wine producer nearby, a good cheesemonger… share it!!! You can send us an email with the coordinates and we will refer it on the area’s webpage. Let’s create a bond with the local community! Have your role in the network and share your good deals! Each camper van driver that access an area commits themselves to respect the Camper-van-driver charter, posted on all areas. This charter is downloadable on website or by clicking  here.

YOU DON’T HAVE AN ANSWER TO YOUR QUESTION? DON’T HESITATE TO CONTACT THE CAMPING-CAR PARK TEAM.  WE ARE AVAILABLE ON THE 01 83 64 69 21 EVERY DAY FROM 7A.M. TO MIDNIGHT (ACCORDING TO THE SEASON), OR BY EMAIL ON contact@campingcarpark.com